Contact
Contact KVA Grid
Quotations, configuration questions, documents and spare parts. WhatsApp is the fastest route for one question about a rating or a lead time; email is the fastest route for a load list or a tender extract.
Company details
Contact details
| Company | KVA Grid |
|---|---|
| Service point | Dubai service centre, United Arab Emirates · visits by appointment |
| WhatsApp / Phone | +86 159 3759 6863 |
| zhangyi1236540@gmail.com | |
| Opening hours | Monday to Friday, 09:00-18:00 (GST, UTC+4). WhatsApp messages outside these hours are answered the next working day. |
| Delivery area | United Arab Emirates and the wider Gulf, Africa and South Asia |
Visits, collections and inspections are by appointment – confirm the date in writing first so that the set, the test records and the paperwork are ready when you arrive.
Before you write
What to send with your enquiry
The rating and the duty
The rating in kVA and whether it is standby or prime duty. Those two facts decide the engine, the alternator and the price band before anything else is discussed.
Voltage, frequency and phase
400/230 V at 50 Hz is the usual build for the Gulf; 60 Hz builds run at 1800 rpm. Give the figures you already have and we will confirm the rest.
The load list
Running kW, power factor and starting method for each load, and the largest motor on site. A load list is read against your request, so a document that arrives later still lands on the same enquiry.
Site conditions and destination
Ambient temperature, altitude, dust and salt air, plus the destination port or city. Naming the destination in the first message keeps the freight element inside the quotation.
Questions
Contact questions
What is the fastest way to get a quotation?
Send the rating, the voltage and frequency, the largest motor and the destination on WhatsApp. If those four facts are in the message, a written quotation with the configuration and the lead time can follow the same working day. The form on the request a quote page does the same job and keeps the request in one place.
Can I visit the warehouse or inspect a set before it ships?
Yes, by appointment. Tell us the rating and the approximate date, and we will confirm the slot in writing. Inspection before shipment is normal for containerised and multi-set orders, and the factory test can be witnessed at the same time when the schedule allows.
Do you answer in Arabic?
Yes. The Arabic version of this site carries the same contact details, and WhatsApp messages in Arabic are answered in Arabic. English and Chinese are also spoken with the sales desk.
Where do spare parts and service requests go?
To the same email address and WhatsApp number as quotations. Give the set serial number, the engine make and model, and the part description or the fault code; the serial number is the fastest way for us to find the build record for your machine.
Need a quotation rather than a conversation?
Send the load list and the site conditions through the form, and the reply carries the rating, the price and the lead time.